Orders are confirmed once an order # is displayed after checkout, you will also receive a confirmation email with the details of your order.

If you do not receive a confirmation email, please contact Customer Care.

Payment will be taken upon order confirmation.

We will aim to ship orders placed before 3pm on the same day. During busy periods, please allow up to 2 business days for us to process your order before it is shipped. 

If you need to expedite your order, please contact Customer Care once you’ve placed your order, and they will do their best to meet your needs.

When your order is processed and shipped, we will send you an email confirmation.

Any shipping, duties or tax charges are non-refundable.

If an incorrect shipping address has been used to place an order, contact Customer Care immediately. If the order is not yet processed, our customer care team will do everything they can to update the address.

It is the customers responsibility to locate their package if an incorrect shipping address has been provided.

If your order is returned to us due to failed delivery, invalid or incorrect shipping address, customers are responsible for RTS fees and reshipment costs.

If the order is not required to be reshipped by customer request, a refund will be processed, minus original shipping charges, RTS fees.

We accept payments through most major credit cards and payment providers - see all methods below.

Visa, MasterCard, Maestro, American Express, Apple Pay, Google Pay.

If your order is flagged for fraud, Customer Care will contact you to request you fill out our Credit Card Authorization form within 24 hours of the order being placed. Failure to compete this form will result in your order being cancelled.