Orders are confirmed once an order # is displayed after checkout, you will also receive a confirmation email with the details of your order.

If you do not receive a confirmation email, please contact Customer Care.

Payment will be taken upon order confirmation.

We will aim to ship orders placed before 3pm on the same day. During busy periods, please allow up to 2 business days for us to process your order before it is shipped. 

If you need to expedite your order, please contact Customer Care once you’ve placed your order, and they will do their best to meet your needs.

When your order is processed and shipped, we will send you an email confirmation. You will also receive an email from DHL with tracking information.

All shipments will require a signature upon delivery, if you disable this option, we are not responsible for any lost, stolen, or misdelivered orders and will be unable to assist with opening a DHL case.

Any shipping, duties or tax charges are non-refundable.